Shipping Policy

 

Order Processing Time

All orders are processed within 1–3 business days.
During peak seasons or high-volume periods, processing may take slightly longer, but we always work to ship your order as quickly as possible.

You will receive an email confirmation with tracking details once your order has been shipped.

Delivery Times

 

United States & Europe

7–12 business days

Rest of the World

10–20 business days

 

Delivery times may vary depending on customs, local couriers, and your specific location.

Tracking Your Order

Once your package is shipped, you will receive a tracking number via email.
Tracking updates may take 1–3 days to appear depending on the carrier.

Wrong Address or Missing Information

Please ensure your shipping details are correct.
If an incorrect or incomplete address is provided, VYLASA is not responsible for delays, lost packages, or additional carrier fees.

If you need to update your information, contact us within 12 hours of placing your order.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at vylasashop@gmail.com and we will assist you in opening an investigation with the courier.

Order Not Received

If tracking shows “delivered” but you did not receive your package:

  1. Verify the address provided

  2. Wait 24–48 hours for possible late delivery updates

  3. Contact us if the issue persists

We will help resolve the situation, but please note we cannot issue refunds for orders marked as delivered.