Return Policy
Return Eligibility
You may request a return if:
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Delivery failure or excessive delays
• Orders with no tracking, stuck, or expired beyond:-
60+ days globally
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45+ days (U.S.)
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110+ days (Brazil)
may be resend or refund.
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Damaged products on arrival
• Must report within 30 days of delivery
• Requires photo/video evidence showing the defect. -
Incorrect or missing items
• Must provide photo/video evidence of the error.
• Full refund or replacement if confirmed. -
Order cancellation
• Full refund available if canceled before processing/shipping.
• Certain products may not be cancelable.
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Non-Returnable Items
For hygiene and product integrity reasons, certain items may not be eligible for return if used, such as:
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Ear-related wearable accessories (if applicable)
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Items showing heavy wear or misuse
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Delivered orders without proof of non-receipt
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Customer returns for fit/size or preference
We reserve the right to refuse returns that do not meet our standards.
Return Process
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Contact our support team at vylasashop@gmai.com with your order number and reason for return.
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Our team will respond with return instructions and a return address.
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Pack the product securely with all original components.
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Once we receive and inspect the return, we will issue a refund.
Please allow 3–15 business days for inspection and processing after the item arrives at our warehouse.
Shipping Costs
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Return shipping costs are the customer’s responsibility unless the product arrived damaged, defective, or incorrect.
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Shipping fees are non-refundable.
Refunds
If the returned item meets our return conditions, a refund will be issued to your original payment method.
Refund times may vary depending on your bank or payment provider, typically 3–15 business days.
Damaged or Missing Items
If your product arrives damaged or missing components, please contact us within 72 hours of delivery with photos or video proof.
We will arrange a replacement or resolve the issue immediately.
